Last updated on April 26, 2026

Terms and conditions

These terms and conditions apply to all consultations, treatments, procedures, quotes, agreements, and invoices of Dr. Julien Colle / Colle Clinic BV, unless otherwise agreed in writing.

For specific procedures, a separate informed consent or procedure-specific information will always be provided. These general terms and conditions primarily regulate the administrative, financial, and legal framework.

1. Identification

Services are provided by Dr. Julien Colle, plastic, reconstructive, and aesthetic surgeon, through Colle Clinic BV.

Colle Clinic BV
Company number: BE0803.222.059
Email: info@drcolle.be
Website: www.drcolle.be

2. Scope of Application

These terms apply to both therapeutic and aesthetic services, including consultations, minor treatments, injectables, surgical procedures, aftercare packages, supplements, deposits, and invoices.

By scheduling an appointment, undergoing treatment, signing an agreement, or paying an invoice, the patient acknowledges having read and understood these terms and conditions.

3. Therapeutic and Aesthetic Services

Therapeutic services are medical services with a diagnostic, therapeutic, or reconstructive purpose. These services may, provided the legal conditions are met, be exempt from VAT in accordance with Article 44 of the Belgian VAT Code.

Aesthetic services are treatments or procedures primarily aimed at improving appearance or self-image and are not medically necessary. These services are fully payable by the patient and are subject to 21% VAT.

When a treatment contains both therapeutic and aesthetic elements, these components will be assessed and billed separately where possible. The therapeutic nature must always be medically justifiable and documented in the patient’s medical record.

4. Nature of Aesthetic Treatments

Aesthetic treatments and procedures are performed at the patient’s initiative. The goal is to improve appearance, proportions, symmetry, or self-image.

The treatment is performed with the utmost care according to current medical standards, best practices, and ethical guidelines.

In principle, an aesthetic procedure is not medically necessary and does not automatically entitle the patient to reimbursement from health insurance or hospitalization insurance.

5. Reimbursement and Insurance

Aesthetic treatments fall outside the reimbursement system of compulsory health insurance. The costs are fully payable by the patient, unless otherwise confirmed in writing in advance by an insurer or other third-party payer.

The patient remains responsible for checking in advance whether a health insurance fund, hospitalization insurance, or other insurance will provide coverage.

Any refusal of reimbursement by a health insurance fund or insurer does not release the patient from their payment obligation.

6. VAT Regulations

Therapeutic medical services may be exempt from VAT in accordance with Article 44 of the Belgian VAT Code.

Aesthetic treatments and procedures are legally subject to 21% VAT on the fees and additional costs, as these treatments do not fall under the VAT exemption for therapeutic services.

If a component of a treatment is demonstrably medically necessary, it may be billed separately without VAT, provided that the therapeutic nature is sufficiently medically justified and recorded in the patient’s file.

When VAT-taxable and VAT-exempt services are combined, they will be distinguished as clearly as possible on the quote, agreement, or invoice.

7. Costs, Deposits, and Supplements

The costs of a treatment or procedure are communicated as transparently as possible in advance. This can be done via a quote, written agreement, invoice, or digital document.

For aesthetic procedures, a deposit may be requested to reserve the procedure, for administrative preparation, and for the planning of medical resources.

Any supplements, implants, materials, accommodation costs, aftercare packages, or additional treatments will be discussed in advance if they are foreseeable.

Unforeseeable medical costs or additional treatments that prove necessary during or after the care process may be billed separately.

8. Payment Terms

Invoices are payable according to the term stated on the invoice, quote, or agreement.

For aesthetic procedures, the full amount due must be paid at least 7 days before the scheduled procedure, unless otherwise agreed in writing. Any previously paid deposit will be deducted from this amount.

When making a payment, patients are requested to use the correct reference. If requested, the patient must provide proof of payment before the procedure.

In the event of late or incomplete payment, the procedure or treatment may be postponed until the payment has been received in full.

9. Cancellation and Rescheduling

A scheduled procedure or treatment can be rescheduled or canceled free of charge up to 7 days before the scheduled date, unless otherwise agreed in writing.

In the event of cancellation by the patient less than 7 days before the procedure, the deposit may be retained in whole or in part to cover administrative costs, reservation of operating time, preparation, and any costs already incurred.

In the event of cancellation by the physician, for example due to medical reasons, force majeure, or organizational necessity, a new date will be provided in consultation. In such cases, no additional cancellation fees will be charged.

10. Best Efforts Obligation

The physician undertakes to perform every consultation, treatment, or procedure carefully according to best practices and with respect for current medical standards.

The physician is bound by an obligation of means (best efforts) and not an obligation of result. Therefore, no exact or guaranteed result can be promised.

The final result is partly determined by individual factors such as skin quality, age, genetic predisposition, smoking, medication use, scarring, wound healing, weight fluctuations, hormonal factors, and whether or not aftercare instructions are followed correctly.

Any additional treatments, corrections, or secondary procedures will always be discussed separately and may be billed separately.

11. Aftercare and Follow-up

Standard postoperative or post-procedural follow-up is included when provided for in the quote, agreement, or fee.

If additional consultations, treatments, dressing care, wound care, corrections, or other medical procedures are required outside the normal healing process, separate costs may apply.

The patient undertakes to follow medical instructions and aftercare advice carefully. Failure to follow these instructions may affect the result and increase the risk of complications.

12. Informed Consent

For surgical procedures and certain treatments, a separate informed consent is provided. This document contains procedure-specific information regarding, among other things, the purpose, technique, risks, alternatives, recovery, and aftercare.

Signing an informed consent means that the patient has been sufficiently informed and had the opportunity to ask questions before the treatment or procedure.

These general terms and conditions do not replace the informed consent but supplement the administrative and financial framework.

13. Medical Information and Patient Responsibility

The patient undertakes to provide accurate and complete information regarding medical history, medication use, allergies, smoking habits, previous procedures, pregnancy, conditions, and other relevant factors.

Withholding or incorrectly communicating medical information may affect the safety of the treatment and may lead to the postponement or cancellation of the procedure.

14. Communication

We attach great importance to clear communication and mutual trust. In case of questions, doubts, or concerns, the patient is asked to contact us promptly.

Medical questions are preferably discussed during a consultation or through the designated communication channels.

15. Complaints and Disputes

In case of questions or dissatisfaction, the patient is asked to contact us directly first so that the situation can be properly discussed and assessed.

Any dispute regarding an invoice must be made in writing within 8 days of receipt of the invoice. In the absence of a timely dispute, the invoice is deemed to have been accepted.

16. Applicable Law and Competent Court

Belgian law applies to all services, agreements, invoices, and disputes.

In the event of a dispute, the courts of the district where the practice is located shall have jurisdiction, unless mandatory legal provisions dictate otherwise.